Terms of Service

1.1 Service Description

Eco Crystal Clean provides professional residential and commercial cleaning services in the New York area. Our services include regular maintenance cleaning, deep cleaning, move-in and move-out cleaning, and specialized cleaning solutions.

1.2 Acceptable Use

When using our services and website, you agree to:

• • Provide accurate and complete information when scheduling services
• • Maintain respectful communication with our staff and team members
• • Provide safe access to the property requiring cleaning services
• • Notify us of any hazardous conditions or special requirements

1.3 Prohibited Activities

You may not use our services or website to:

• ✗ Engage in any illegal activities or request services that violate laws or regulations
• ✗ Provide false or misleading information about your identity or property
• ✗ Harass, threaten, or abuse our staff or other users
• ✗ Interfere with or disrupt our services or website functionality

1.4 Service Access Requirements

To use our services, you must be at least 18 years old and legally capable of entering into binding contracts. You are responsible for ensuring that all information you provide is accurate and up to date.

2.1 Account Creation

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or security breach.

2.2 Account Security

You are solely responsible for safeguarding your password and account access. Eco Crystal Clean will not be liable for any loss or damage arising from your failure to maintain account security.

2.3 Account Suspension and Termination

We reserve the right to suspend or terminate your account and access to our services if you violate these Terms of Service or engage in conduct that we deem harmful to our business, other users, or third parties.

2.4 Multiple Account Policies

Creating multiple accounts for fraudulent purposes or to circumvent service restrictions is prohibited and may result in the termination of all associated accounts.

3.1 Service Uptime and Maintenance

While we strive to provide uninterrupted access to our website and services, we do not guarantee that our services will be available at all times. We may suspend access for maintenance, updates, or unforeseen circumstances.

3.2 Feature Availability

Certain features or services may be subject to additional terms or requirements. Not all services are available in all locations, and availability may change without notice.

3.3 Geographic Restrictions

Our cleaning services are currently available in the New York metropolitan area. We reserve the right to limit service availability based on location, capacity, or other operational considerations.

3.4 Service Modifications and Updates

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We may also update our service offerings, pricing, and policies as business needs evolve.

4.1 Content Ownership

All content on our website, including text, graphics, logos, images, and software, is the property of Eco Crystal Clean or our content suppliers and is protected by copyright, trademark, and other intellectual property laws.

4.2 License Grants

We grant you a limited, non-exclusive, non-transferable license to access and use our website and services for personal or business purposes related to obtaining our cleaning services. This license does not include any resale or commercial use of our services or content.

4.3 Copyright and Trademark Notices

The Eco Crystal Clean name, logo, and all related marks are trademarks of Eco Crystal Clean. You may not use these marks without our prior written permission. All other trademarks appearing on our website are the property of their respective owners.

5.1 Service Pricing

Pricing for our services is provided during the consultation and booking process. Prices may vary based on the scope of work, property size, service frequency, and specific requirements. All prices are in US dollars.

5.2 Payment Methods

We accept various payment methods including credit cards, debit cards, and other payment options as specified during booking. Payment is typically due upon completion of services unless otherwise agreed.

5.3 Cancellation and Refund Policy

Cancellations must be made at least 24 hours before the scheduled service time. Late cancellations may be subject to fees. Refunds are handled on a case-by-case basis and may be provided for services not rendered or when service quality does not meet agreed-upon standards.